Our company has been seamlessly handling international drug delivery for more than two decades now, with the 97% rate of successful delivery to the proverbial door. The drugs you order are shipped during the next business day in the majority of cases, which is provided that the items you purchased are available at our warehouse. Your order status will be updated when your package leaves our warehouse, so keep a lookout for when the update email hits your inbox. In a limited number of cases we might order shipping directly from the manufacturer’s warehouse to minimize the delivery time.
And remember, that if you have any questions at all concerning the status of your order, the time of shipment or the delivery date and mode, you can contact our Customer Support directly in any way that is convenient for you. To help us answer your query soonest, please specify the subject of your request as Shipping & Delivery, giving the details of your order, such as the date, order ID, its contents and your name. With the level of data protection that we offer to our customers, you can forego any concerns about your privacy and the safety of information you share with us.
When you are ready with your order and everything you need is in your shopping cart, it’s time to choose the shipping method. Currently, we offer two different delivery options that are both equally reliable. We have been partners with both couriers in a meaningfully long while now to be able to trust them completely with the transportations of goods of such capricious nature as drugs can be.
It is always a challenge to have medical and healthcare products shipped and delivered, since the pharmacy items require special conditions for transportation. By teaming up with the world’s leaders in secure shipping, we ensure that the drugs you order from our pharmacy make their way to you with the right temperature and other conditions legally required by healthcare authorities.
Currently, you can choose between two shipping methods if you reside in the U.S., and only one of them is available if you live elsewhere:
- Regular Airmail (10-21 days) $15,00; free for orders starting from $150,00
Express Courier (8-14 days) $25,00; free for orders starting from $300,00. U.S. customers only
- Express Courier shipping entails order tracking, overnight and weekend delivery and other complementary services.
Shipping guarantee and insurance
The packages that we dispatch find their addressees in 99.9% of cases, according to our internal reporting statistics. Of course, there is always an error margin in case the courier of your choice sustains a loss or makes a logistical mistake, but our Company vouches for the timely and complete delivery of every order.
You should take into account that in case you order from outside of Mexico, your order will be subjected to custom clearance. This might take up to several days and cannot be influenced by either our pharmacy or the shipping service, since it is completely within the regulatory scope of custom control authorities.
In order to secure a guaranteed delivery and reshipping in case of errors or custom clearance returns, we suggest that you use our Shipping Insurance product available at $4.95 or on a charge-free basis for orders starting from $100,00.
The information that you provide when choosing the delivery method is only used for the purposes of identifying you as a customer, payer and receiver of the order. The sensitive data concerning you as our customer will never be shared with any third party, unless ordered by law. Every order that leaves our warehouse is packed discreetly and confidentially. The plain opaque package guarantees that you are going to keep the nature of your purchases with our drugstore private and anonymous. We will be happy to answer your questions concerning shipping and receiving of orders, if any.